Returns & Exchanges

Because every item is printed for you individually, we cannot resell returns. That shapes the policy below, and we think it is a fair trade.

If something is wrong, we fix it

If your order arrives damaged, misprinted, with the wrong item, or with a print defect, we will replace it free of charge or refund you in full. Contact us within 30 days of delivery with your order number and a photo of the problem. No need to send the item back.

Wrong size

Sizing mistakes happen. If the fit is wrong we will produce a replacement in the correct size at 50 percent of the original price, since a second item has to be printed from scratch. Check the size guide before ordering and you will almost certainly get it right the first time.

Change of mind

We cannot accept returns simply for a change of mind, because the item was made specifically for you and cannot go back into stock.

Cancelling an order

Orders can be cancelled or edited free of charge within 12 hours of being placed, as long as production has not started. Message us as quickly as you can and we will do our best.

Lost in transit

If tracking shows no movement for 10 business days, or the parcel is marked delivered but never arrived, contact us and we will open a claim with the carrier and reship or refund.

How to reach us

Use the contact page with your order number in the subject. We answer within two business days.